Delta Flight Crews Now Have Personalization Software


Delta Flight Crews and New Software

Back in 2015, Delta rolled out GST, or Guest Service Tool, allowing its flight crews to see passenger names, Medallion status, special meal requests, and other guest details. It also allowed the discontinuation of the 500-page FAA required FA Service Manual.

This month, Delta releases new technology that will allow flight attendants to know even more about you. After a 1-month test run on specific flights, the software rolls out across domestic routes – and reviews are shining. Delta flight crews will know if you were delayed on an earlier flight, if you had customer service issues last week, or if another flight was late. They can then work in your Delta flight “history” and converse accordingly. “Good Afternoon Mr Smith, and welcome to Delta Flight 75 – I see you were delayed earlier today, so I have 5,000 SkyMiles for you. I also see you love Bloody Marys, and I’ve taken the liberty to prepare you one. Enjoy, and thanks for flying with us.”

So far, responses have been overwhelmingly positive, with a 99%+ good/great rating from passengers. While this is a worthwhile move forward for Delta, it will be interesting to see what else they can with the tech and data.


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